FAQ for clients

Client Services FAQs

Can I attend with my child as I don’t have childcare?

Unfortunately, children are not allowed to attend Oakleaf activities.

Can my friend come along too?

If your friend wants to come and support you at any assessments or show arounds, they are more than welcome. However, if they wish to come to a session with you but are not an Oakleaf client, they may have to wait outside, if the capacity is full. If your friend would like to sign up to Oakleaf activities, they are more than welcome to refer themselves using the referral form on our website.

Is there a charge?

We do charge for some of our activities to help towards the cost of materials, room hire and qualified activity leaders. Client Services will advise you whether the activity you attend includes a charge.

What if I don’t have any money?

If you cannot afford any of our activities, please speak with Client Services. We do not want payment to be a barrier and can arrange a way to make the activities accessible to all. This can include providing a set number of free vouchers.

Is there parking?

We have no parking at our centre on Walnut Tree Close except in exceptional circumstances. However, there are plenty of car parks in Guildford Town Centre and there is sometimes free 2-hour parking on Walnut Tree Close. Some of our outreach venues have parking. It is always best to check with Client Services who can advise on where to park.

Can I bring my support worker?

You are more than welcome to bring your support worker to any assessments or show arounds with us. They are also welcome to support you at any of our activities although if the activity is full, they may not be allowed in.

Can I smoke?

All Oakleaf activities are non-smoking. Please enquire about each venue’ s designated smoking area.

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