Complaints Policy

We take all complaints seriously and are committed to addressing them promptly and effectively. We will acknowledge a complaint about any aspect of our fundraising within five working days and aim to resolve most complaints within ten working days of receipt.

If we are unable to do so, we will aim to provide a full response within twenty working days. If exceptional circumstances prevail and we are unable to meet this deadline we will keep the complainant fully informed.
If we are unable to resolve the issue, the complainant may take their complaint to the Fundraising Regulator.

To make a complaint about our fundraising activity, please contact us on the details below:

Email: clivestone@oakleaf-enterprise.org.uk
Write: Chief Executive Officer
Oakleaf Enterprise, 101 Walnut Tree Close
Guildford
GU1 4UQ
Phone: 01483 303 649

Contact details for the Fundraising Regulator are:

Email: complaints@fundraisingregulator.org.uk
Phone: 0300 999 3407 (Monday to Friday, 09.30 am – 4.30 pm)
Write: Fundraising Regulator, 50 Featherstone Street, London, EC1Y 8RT