FAQs for clients

Can I attend with my child as I don’t have childcare?

Unfortunately, children are not allowed to attend Oakleaf activities.

What is Oakleaf’s cleaning regime?

We have two cleaners that come in 7 days a week. All communal spaces, toilets, objects, floors and touchable surfaces are disinfected and cleaned every day. Sanitiser and masks are available throughout the building.

Can my friend come along too?

If your friend wants to come and support you at any assessments or show arounds, they are more than welcome. However, if they wish to come to a session with you but are not an Oakleaf client, they may have to wait outside, if the capacity is full. If your friend would like to sign up to Oakleaf activities, they are more than welcome to refer themselves using the referral form on our website.

Is there a charge?

All our training, support and activities apart from counselling are currently free of charge. For counselling we charge between £5 and £25 per session based on employment status; please visit our counselling page for more information.

What if I don’t have any money?

If you cannot afford counselling, please speak with Client Services. We do not want payment to be a barrier and can arrange a way to make the sessions accessible. This can include providing a set number of free vouchers.

Is there parking?

We have no parking at our centre on Walnut Tree Close except in exceptional circumstances. However, there are plenty of car parks in Guildford Town Centre and there is sometimes free 2-hour parking on Walnut Tree Close. Some of our outreach venues have parking. It is always best to check with Client Services who can advise on where to park.

Can I bring my support worker?

You are more than welcome to bring your support worker to any assessments or show arounds with us. They are also welcome to support you at any of our activities although if the activity is full, they may not be allowed in.

What Covid-19 measures are in place to ensure Oakleaf is safe?

We are complying with the latest Covid-19 Government guidelines around the safety of our staff and clients including: taking your temperature upon arrival, limiting numbers, maintaining a safe social distance where possible, and wearing face coverings when walking around the building. If you are concerned, you have the option to wear your face mask at all times but this is not necessary.

Can I smoke?

All Oakleaf activities are non-smoking. Please enquire about each venue’ s designated smoking area.

Contact Us For More Information