FAQs for clients

Unfortunately, children are not allowed to attend Oakleaf activities.

We have two cleaners that come in 7 days a week. All communal spaces, toilets, objects, floors and touchable surfaces are disinfected and cleaned every day. Sanitiser and masks are available throughout the building.

If your friend wants to come and support you at any assessments or show arounds, they are more than welcome. However, if they wish to come to a session with you but are not an Oakleaf client, they may have to wait outside, if the capacity is full. If your friend would like to sign up to Oakleaf activities, they are more than welcome to refer themselves using the referral form on our website.

All our training, support and activities apart from counselling are currently free of charge. For counselling we charge between £5 and £25 per session based on employment status; please visit our counselling page for more information.

If you cannot afford counselling, please speak with Client Services. We do not want payment to be a barrier and can arrange a way to make the sessions accessible. This can include providing a set number of free vouchers.

We have no parking at our centre on Walnut Tree Close except in exceptional circumstances. However, there are plenty of car parks in Guildford Town Centre and there is sometimes free 2-hour parking on Walnut Tree Close. Some of our outreach venues have parking. It is always best to check with Client Services who can advise on where to park.

You are more than welcome to bring your support worker to any assessments or show arounds with us. They are also welcome to support you at any of our activities although if the activity is full, they may not be allowed in.