Safe Haven

The Safe Haven is a crisis centre based at our Guildford HQ

Opening Times:

Open for people experiencing a mental health crisis:

6pm-11pm, 365 days a year

Telephone: This is a drop-in service, no phone number is available

Safe Havens provide out of hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress. There are five Safe Havens open in town centre locations across Surrey and north east Hampshire to residents of any district or borough within this area. 

The Guildford Safe Haven is based at Oakleaf HQ and is provided in partnership with NHS Guildford and Waverley CCG and Community Connections. We are also running a virtual Safe Haven via video call, so that we can bring your care closer to home.

Out of Hours Contact:

Mental Health Crisis Helpline: 0800 915 4644

SMS texting for people with speech or hearing difficulties: 07717 989 024

Next Generation Text Service App or Textphone users (www.ngts.org.uk): 18001 0800 915 4644

Vicky

Chloe

Fiona

Tommy

Darryl

Mani

Russell

A safe space for young adults (aged 18-25) to talk openly and confidentially about feelings and emotions.

Opening Times:

Open for 18-25 year olds in need of emotional support:

5pm-9pm, 7 days a week, 365 days a year

Telephone: This is a drop-in service, no phone number is available

Address: Oakleaf, 101 Walnut Tree Close, Guildford, Surrey, GU1 4UQ

We are delighted to announce that Catalyst and Oakleaf are working in partnership to deliver a new pilot service in Guildford to cater for 18- 25 year olds facing mental health challenges and in need of emotional support, particularly those experiencing distress out of hours.

Funded by the Community Foundation for Surrey and the University of Surrey, the Young Adult Safe Haven is located next door to the current adult Safe Haven in Guildford at Oakleaf’s premises.

This pilot service started on Monday November 29th and will run for a minimum of six months.

The team consists of two Young Adult Safe Haven Support Workers who will engage with attendees, provide emotional support if needed and signpost as required. Should someone present in crisis, they will be signposted to the current Safe Haven next door in order to be seen by a Community Psychiatric Nurse.

Similar to the current Safe Havens, the Young Adult Safe Haven operates as a drop in service and no appointment is needed. This free walk-in service is adjacent to the main adult Safe Haven, with a separate entrance.

Gaurav (G)

Kirsty

Patricia