Frequently Asked Questions (FAQs)

Frequently asked questions (faqs)

Is Oakleaf relocating?

We are exploring the possibility of moving to a more modern and accessible home in Guildford to better serve our community. Our aim is to enhance our services and provide a welcoming environment for everyone who visits Oakleaf. 

Where would the new location be?

Our potential new home would be at the top of Guildford town centre, offering excellent transport links and improved accessibility for clients, staff, and visitors. We are taking accessibility into careful consideration and if the move goes ahead, we will provide detailed information on transport options and any additional support available to help clients get to the new space. 

Why is Oakleaf considering a move?

We are looking at options that would enable us to continue providing the best possible support for our community. A new space could offer improved facilities, better accessibility, and a more comfortable environment for everyone who accesses our services. 

Will there be changes to how I access services or receive support?

At this stage, no immediate changes are confirmed. Should we relocate, we will ensure a smooth transition and provide support to help clients navigate our potential new home. Any necessary changes would be communicated well in advance. 

Will Oakleaf’s services change?

Our services will remain the same, and we are committed to continuing to provide the highest level of support. If any improvements or adjustments are made, they will be designed to enhance client experience.  

When will the move happen?

While we do not have a timeline confirmed at this time, we will be sure to communicate our firm plans for any move once they are agreed. If and when a move happens, we will make sure it is as smooth as possible for everyone, with plenty of time to adjust and opportunities to get to know the new space. 

What should I do if I have concerns?

We understand that change can be unsettling, and we want to support you in any way we can. We will share more details as soon as they become available but, in the meantime, if you have any questions or concerns, please contact our Client Services team at 01483 303649 or client-services@oakleaf-enterprise.org.